Terms of Service Welcome to MUAH.AI! These Terms of Service ("Terms") govern your use of our website and any software, applications, or services provided by MUAH.AI (collectively referred to as the "Service"). Please read these Terms carefully before using our website or engaging with our services.
  1. Acceptance of Terms
By accessing or using our website or services, you agree to be bound by these Terms and any additional terms and conditions referenced herein. If you do not agree to these Terms, you may not use our website or services.
  1. Description of Services
MUAH.AI is a software development company that specializes in providing innovative solutions, including but not limited to artificial intelligence, machine learning, and software development services. Our services may include the development, customization, implementation, and maintenance of software applications, as well as consulting and training. The specific details of the services we provide may be outlined in separate agreements or proposals. Muah AI also has consumer facing products and services such as Muah AI AI Companion – a service that strictly offers AI processing services for the end consumer.
  1. User Responsibilities
a. Account Creation: In order to access certain features or services, you may be required to create an account. You agree to provide accurate and complete information during the account registration process and to keep your account credentials confidential. You are responsible for all activities that occur under your account. And you must be of 18 years or older to use our service. b. Compliance with Laws: You agree to comply with all applicable laws, regulations, and third-party agreements while using our website and services. You are solely responsible for obtaining any necessary licenses, permissions, or consents related to the use of our services. All contents offered by Muah AI Companion platform are AI Generated from on command of USER’s prompt, decisions, and intentionality. And users agree to comply with all applicable laws and be responsible for all the content that is as result of AI generated content. Muah AI is solely an AI processing service provider that processes data based on user input. c. Prohibited Activities: You agree not to engage in any of the following activities:
  • Violating any applicable laws or regulations.
  • Infringing upon the intellectual property rights of others.
  • Distributing or transmitting any viruses, malware, or other malicious code.
  • Attempting to gain unauthorized access to our systems or other users' accounts.
  • Interfering with or disrupting the integrity or performance of our website or services.
  • Engaging in any activity that may cause harm to MUAH.AI, its users, or third parties.
  1. Intellectual Property Rights
a. Ownership: MUAH.AI retains all rights, title, and interest in and to the Service, including any software, code, designs, graphics, logos, and other materials provided or used in connection with the Service. You acknowledge that you do not acquire any ownership rights by using our website or services. With exception to Muah AI companion platform where user generated photos, text, and voice. User has all right to the AI generated content generated during the interaction of Muah AI companion platform. b. User Content: By submitting or sharing any content through our website or services, you grant MUAH.AI a non-exclusive, worldwide, royalty-free license to use, reproduce, modify, distribute, and display that content for the purpose of providing and promoting the Service. You represent and warrant that you have all necessary rights to grant such a license.
  1. Confidentiality
MUAH.AI may provide you with access to confidential information, including but not limited to trade secrets, proprietary methodologies, or client information. You agree to treat all such information as confidential and not disclose or use it for any purpose other than as expressly authorized by MUAH.AI.
  1. Limitation of Liability
To the maximum extent permitted by law, MUAH.AI and its affiliates, officers, directors, employees, and agents shall not be liable for any direct, indirect, incidental, consequential, or special damages arising out of or in connection with your use of our website or services, even if advised of the possibility of such damages. This includes, but is not limited to, damages for loss of profits, data, goodwill, or other intangible losses.
  1. Indemnification
You agree to indemnify and hold MUAH.AI and its affiliates, officers, directors, employees, and agents harmless from any claims, liabilities, damages, losses, or expenses, including reasonable attorneys' fees, arising out of or in connection with your use of our website or services, your violation of these Terms, or your violation of any rights of another party.
  1. Termination
MUAH.AI reserves the right to suspend or terminate your access to the Service at any time, with or without cause, and without prior notice. Upon termination, all licenses and rights granted to you under these Terms will immediately cease.
  1. Governing Law and Dispute Resolution
These Terms shall be governed by and construed in accordance with the laws of United States. Any dispute arising out of or in connection with these Terms or your use of the Service shall be resolved exclusively through arbitration in accordance with the rules of United States. The language of arbitration shall be English. Each party shall bear its own costs and expenses incurred in connection with the arbitration.
  1. Modifications to the Terms
MUAH.AI reserves the right to modify or update these Terms at any time. We will notify you of any material changes through our website or by other means. Your continued use of our website or services after the effective date of the revised Terms constitutes your acceptance of the updated Terms.
  1. Severability
If any provision of these Terms is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary, and the remaining provisions shall remain in full force and effect.
  1. Purchase and Refund
Consumer subscription purchases under Muah AI are NOT refundable, and are optional addons for premium experience and that subscriptions can be cancelled anytime by contacting us at [email protected] or automatically within muah ai settings page or payment provider. Upon good faith of the consumer and given special circumstances, our customer support team can issue one-time exception partial refund or even full refund for consumers wanting a refund or exchange. However, if a consumer is acting in bad faith and disputing payments fraudulently, and/or without contacting our customer support team we shall enact upon our zero refund stance, and will counter-dispute with ALL acting evidence.
  1. Complaints Policy
Muah AI is committed to maintaining a safe and respectful online environment for all users. We understand that there may be instances where content posted on our website may not align with our values or meet the legal and ethical standards we strive to uphold. As such, we have established a Complaints Policy that outlines the process for reporting and resolving complaints related to content that may be illegal or otherwise violates our Standards of Conduct.
Reporting Violations
If you encounter content on our website that you believe is illegal, infringes on someone's rights, or violates our Standards of Conduct, we encourage you to report it to us immediately. Reports can be made through our designated reporting form available on our website or by contacting our support team directly at [email protected]
When submitting a report, please provide as much detail as possible, including the URL of the content in question, a description of how it violates our standards, and any additional evidence that may support your complaint.
Complaint Review Process
Upon receiving a report, Muah commits to the following process:
Acknowledgment of Complaint: We will acknowledge receipt of your complaint within 2 business days, confirming that your report is being reviewed. Review: All complaints will be reviewed by our designated review team, which will assess the content against our Standards of Conduct and applicable laws. Resolution Timeframe: We aim to resolve all complaints within seven business days from the date of acknowledgment. Should the review process require more time, we will inform you of the extended timeframe and provide updates as necessary. Appeals Process
If you disagree with the decision made following the review of your complaint, you may request an appeal. Appeals must be submitted within 5 days of receiving our decision and should include any additional information or context that may impact the review.
The appeal will be reviewed by an independent committee, which will make a final decision on the matter. We will communicate the outcome of the appeal to you within [X] business days from the receipt of the appeal request.
Potential Outcomes
The investigation of a complaint may result in one or more of the following outcomes:
No action, if the content is deemed not to violate our standards or legal requirements.
Removal or modification of the content in question.
Suspension or termination of the account that posted the violating content.
  1. Entire Agreement
These Terms constitute the entire agreement between you and MUAH.AI regarding the use of our website and services and supersede any prior agreements or understandings, whether written or oral. If you have any questions or concerns about these Terms, please contact us Effective Date: 5-17-2022